Rising Star Reviews Wins Customer Experience Awards
We’re happy to announce that FinancesOnline has awarded Rising Star Reviews with two Customer Experience Management awards.
FinancesOnline is a trusted B2B directory which evaluated the Rising Star Reviews system and gave it a perfect user satisfaction rating of 100% and a score of 8 out of 10.
We were especially commended for ease of use. The reviewers at FinancesOnline commented on the ease with which any local business could simply enter a customer’s name and email, and the system would take care of the rest. Online business owners then do nothing while the system emails customers to ask for reviews, pre-screens good reviews from bad, encourages happy customers to write public reviews, and asks less-than-perfectly-happy customers for private feedback instead of encouraging public reviews. Then local business owners don’t even need to log back into the system to find out the results, since the system emails the business owner whenever a customer rates the business, giving the business owner all the details available about each customer. Such convenience and capability won over the reviewers at FinancesOnline, prompting them to award us the 2017 Rising Star Award and the Great User Experience Award for best customer experience management software. These awards are generally granted to products with both a unique combination of robust features and ease of use.
We’re honored that FinancesOnline would include us in their roundup of the top 15 customer experience management software products. We spend a lot of time and effort to ensure we have the easiest-to-use product on the market. And we’re extremely pleased that our efforts have been recognized by the reviewers at FinancesOnline.